Our policy allows for returns and refunds within 30 days.
If you are unsure about sizing, please do not hesitate to contact us prior to making your purchase. By making the right choice, both you and the environment will be happy. Where possible, we try to keep the number of returns to a minimum in order to reduce the environmental impact caused by freight. We encourage our customers to make informed and conscious decisions when shopping with us, and we are always happy to answer any questions you may have.
We offer a 30-day return policy on all jewellery, homewares, and well-being products. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. The item must be returned in its original condition and packaging. Once we receive the returned item, we will issue a refund or exchange according to your preference. Please note that shipping fees are non-refundable and the customer is responsible for return shipping costs unless the item arrived damaged or defective.
How to Return?
To request an exchange or refund, simply contact our customer service team via live chat on our website or email us at email@example.com. Our team will provide you with the necessary return details.
When returning your item(s), please ensure you include your order number and a copy of your order confirmation email in the package. We recommend using the original packaging or a suitable alternative.
Once we receive your item(s), we will process the return within 7 days and issue your refund. You will receive a return confirmation email once the process is complete. Thank you for shopping with Nordic Muse!