Nordic Muse Returns

Our policy allows for returns and refunds within 30 days.


If you are unsure about sizing, please do not hesitate to contact us prior to making your purchase. By making the right choice, both you and the environment will be happy. Where possible, we try to keep the number of returns to a minimum in order to reduce the environmental impact caused by freight. We encourage our customers to make informed and conscious decisions when shopping with us, and we are always happy to answer any questions you may have.

We offer a 30-day return policy on all jewellery, homewares, and well-being products. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. The item must be returned in its original condition and packaging. Once we receive the returned item, we will issue a refund or exchange according to your preference. Please note that shipping fees are non-refundable and the customer is responsible for return shipping costs unless the item arrived damaged or defective.

How to Return?


To request an exchange or refund, simply contact our customer service team via live chat on our website or email us at enquiries@nordicmuse.com. Our team will provide you with the necessary return details.

When returning your item(s), please ensure you include your order number and a copy of your order confirmation email in the package. We recommend using the original packaging or a suitable alternative.

Once we receive your item(s), we will process the return within 7 days and issue your refund. You will receive a return confirmation email once the process is complete. Thank you for shopping with Nordic Muse!

 

Seven years ago, I left corporate retail to pursue my vision for Nordic Muse. Inspired by Nordic simplicity, quality design, and craftsmanship, it has become more than just a brand. Our Tib Street store has become a hub that extends beyond our community. We value our team, our products, and our customers, and strive to offer a personal approach to shopping. We love to share our story creatively and inject personality into everything we do. It's been a dream come true, and we thank you for being a part of it. Here's to the journey ahead!

Unlike other brands that rely on influencers and paid promotions, we uphold a zero-paid promotional policy. Authenticity is our marketing strategy. Our team models our collections and we photograph our products with a story-telling, documentary approach. By capturing our products in real-life settings, we hope to attract those who share our values.

We take a hands-on approach to product selection, from sourcing to visiting suppliers. Our collections are based on pure values with a common thread and trendy elements. Our vision is to deliver playful products reflecting Nordic simplicity, good craftsmanship, and high-quality design. The in-house curated jewellery collection includes layering necklaces, contemporary earrings, statement rings, and minimal bangles. Mixing and mismatching is encouraged with contrasting shapes and textures for a timeless finish.

After working 24 years in the retail industry, from shop floor to head office roles, I realised that the digital era lacked a personal touch. Trading at local Artisan markets, which I previously regarded as a hobby, became significant to me. My passion for retail and Scandinavian design gave birth to Nordic Muse, which has now grown to be an award-winning Independent Retailer. My devotion to product and service has resulted in a 5-star experience for our customers.